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🎧 Help Center

C100 Help Center — For any issue We're Here for You

From opening an account to withdrawing payments — the c100 Help Center has answers to all your questions. Search below for quick solutions.

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Password Reset Bonus Code Withdrawal Issues KYC Verification App Download Login Issues
📂 Help by Topic

What do you need help with?

Choose the category that matches your issue — each one has detailed guides and solutions.

👤
Account & Registration

Get help with everything account-related: opening a new account, changing your password, email verification, updating your profile, and KYC.

18 Guides
💳
Deposit & Withdrawal

Find everything you need here about depositing and withdrawing via Mobile Pay, Nagad, and Rocket — including minimum/maximum limits, payment delays, and how to resolve failed transactions.

23 Guides
🎮
Games & Betting

Slots, Live Casino, cricket betting — detailed guides on the rules of each game, how to place bets, and what returns to expect.

31 Guides
🎁
Bonuses & Promotions

A complete guide to welcome bonuses, reload bonuses, cashback offers, and referral programs — including how to claim them and meet the wagering requirements.

15 Guides
📱
Mobile App

How to download, install, and update the c100 app on Android and iOS — plus troubleshooting tips and an introduction to new features.

12 Guides
🔒
Security & Privacy

Guides on enabling two-factor authentication, reporting suspicious login activity, resolving account lockouts, and protecting your personal information.

10 Guides
c100
📖 About Us

From Bogura to Dhaka — C100 Help Center Is Here for Everyone

A cricket fan from Bogura once asked us, "I got stuck trying to make my first deposit on c100 — what do I do?" Our support team sorted it out for him in just a few minutes. It's a small moment, but it reminds us of something important — the c100 Help Center isn't just a page. It's a promise.

C100 is used by people from every district in Bangladesh — whether from an office in Dhaka, a tea garden in Sylhet, or right on the beach in Cox's Bazar. Every player has different questions and different needs, but our goal is always the same: get you a solution as quickly as possible.

How Does the Help Center Work?

C100's Help Center operates on three levels. First, this page offers topic-based guides and FAQs covering the most common questions — most issues can be resolved here. Second, live chat support is available in Bangla. Third, for complex issues or when documents need to be submitted, email support is the way to go.

C100 believes that when a player runs into a problem, what they need most is fast, straightforward support. That's why all our guides are written in plain, simple language — no jargon, no confusion.

🪜 Step by Step

Just four steps to get help

Don't panic when something goes wrong — just follow these four steps.

1
Identify the Issue

Is your issue related to your account, a payment, a game, or a bonus? The clearer you are, the faster we can help.

2
View FAQ

Check the FAQ section below — 80% of common issues are resolved right here, without needing to contact support.

3
Contact Us via Live Chat

If you can't find your answer in the FAQ, come to live chat. Chat with us in Bangla and get help in an average of 5 minutes.

4
Send Details via Email

For complex matters or when you need to send screenshots or documents, email us. You'll receive a detailed response within 24 hours.

c100
🟢 System Status

C100 Services Are Fully Operational

Last updated: today, a few minutes ago

Main Website
Active
Payment Gateway
Active
Game Server
Active
Mobile App
Active
Live Chat Support
Active

Prior notice is given for scheduled system maintenance Notice is given. c100 typically performs brief maintenance between 3–5 AM, during which some services may be temporarily unavailable.

📞 Contact Us

Talk to Us Directly

There are three ways to reach the c100 support team — pick whichever works best for you.

Live Chat

For the fastest support, use Live Chat. Chat in Bengali and get a response in 3–7 minutes on average. Available 24 hours a day, 7 days a week.

Average response time: 5 minutes
Email Support

Need to share detailed information, screenshots, or documents? Send us an email at support@c100.im and we'll get back to you within 24 hours.

support@c100.im
Self-Help Guide

Prefer to sort things out on your own? Browse our detailed guides — 100+ articles written in plain, easy-to-understand English.

Instant Resolution
c100
💡 Good to Know

Like the Sundarbans, C100 Support Is Always Reliable — Always There for You

The people of the Sundarbans know that nature can be simple at times and complex at others — but with the right knowledge, any obstacle can be overcome. The c100 Help Center works the same way. Whatever challenge you face, we're always ready to guide you through it.

What are the most common issues?

The top questions the c100 support team receives every day are about forgotten passwords, failed Mobile Pay deposits, and attempts to withdraw using bonus balance. Detailed solutions to all three are covered in the FAQ below.

How to Submit a Support Ticket Correctly

When reporting an issue by email, including a few key details can speed up the resolution significantly. These include: the mobile number registered to your c100 account, the transaction ID (for payment-related issues), the date and time of the incident, and a screenshot if possible. With this information, our team can verify and resolve your issue much faster.

Stay Safe from Fraud

C100 will never ask for your password or OTP over the phone or via WhatsApp. If anyone claims to be a c100 representative and requests this information, report it to support@c100.im immediately. Your account security is our top priority.

❓ Frequently Asked Questions

Most Frequently Asked Questions

Answers to the questions C100 users ask every day.

Go to the login page and click "Forgot Password." An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes 2–3 minutes. If you don't receive the OTP, contact Live Chat for assistance.

Mobile Pay deposits typically reflect in your balance within 30 seconds to 5 minutes. If more than 10 minutes have passed and your balance hasn't updated, try refreshing the page first. If the issue persists, contact live chat with your Mobile Pay transaction ID — most cases are resolved within 15 minutes.

Withdrawals from c100 are typically processed within 1–6 hours. Submitting your request during office hours (9 AM–11 PM) speeds things up. First-time withdrawals may require KYC verification, which can take 2–4 hours. Larger withdrawals (over ৳50,000) may be subject to additional verification.

No, bonus balance cannot be withdrawn directly. You need to play through a specified wagering amount using the bonus first. Once the wagering requirement is met, any winnings from the bonus are transferred to your real balance and can then be withdrawn. Each bonus has its own wagering conditions — check the bonus page for full details.

Entering the wrong password multiple times will temporarily lock your account. It usually unlocks automatically after 30 minutes. If it's still locked after 30 minutes, email support@c100.im with your registered mobile number. In some cases, KYC verification may be required to restore access.

KYC (Know Your Customer) verification is part of c100's security framework. It confirms your identity and keeps your account protected. To complete KYC, you'll need to upload a scan of your National ID (NID) or passport along with a selfie. Verification is typically completed within 2–4 hours. Large withdrawals cannot be processed without a completed KYC.

The c100 app can be downloaded directly from the app page on c100.im. Android users can download and install the APK file. Before installing, make sure to enable "Install from unknown sources" in your phone's settings. A full guide is available on the app page.

No — each mobile number can only be used to create one account on c100. Creating multiple accounts violates c100's terms and puts your account at risk of being permanently banned. If you're having trouble with an existing account, contact support directly instead of opening a new one.
c100
🌟 User Experience

What C100 Users from Mymensingh Are Saying

Rahela Begum from Mymensingh was a little hesitant when she first signed up on c100. "Sending money online felt scary," she says. "But I chatted with the Help Center, and the agent explained everything in Bangla. It was all set up in just 10 minutes."

The c100 Help Center team hears stories like this every day. Whether you're a tech novice or a seasoned user, our goal is to provide clear, straightforward support for everyone.

Responsible Gaming Support

C100 believes gaming should be fun, not stressful. If you ever feel like your play is getting out of hand, reach out to the Help Center. We can arrange a temporary break, set deposit limits, or permanently close your account. To learn more about responsible gaming, visit our Responsible Gaming View page.

Special Guide for New Players

Brand new to c100? No worries. Our "New Player Guide" walks you through everything step by step — from registration all the way to your first win. Just type "new" in the Help Center's Live Chat and you'll get dedicated support right away.

🚀 Get Started

Still have questions? We're ready to help.

C100's support team is available 24 hours a day, 7 days a week. Reach us via live chat or email for a quick resolution.

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